Privacy Policy

1. Introduction

This Privacy Policy explains how Syviona GmbH ("we", "our", or "us") collects, uses, and protects your personal information when you use our technology quiz platform and related services. We are committed to protecting your privacy and ensuring transparency about how we handle your data.

2. Data Controller Information

The data controller for your personal information is Syviona GmbH, a company registered in Germany with registration number HRB4570324. Our registered address is Parkstraße 70, 04574 Leipzig, Saxony, Germany. For privacy-related enquiries, please contact us at [email protected] or call us at +49 341 632 4141.

3. Data We Collect

The data we collect includes personal information you provide directly to us and information we gather automatically when you use our services. We collect the following types of personal data:

• Account Information: Name, email address, phone number, and account credentials when you register for our quiz platform
• Profile Data: Learning preferences, skill level, and professional background information you choose to provide
• Quiz Performance Data: Quiz results, scores, completion times, and learning progress analytics
• Communication Data: Messages, enquiries, and feedback you send to us through our contact forms or email
• Technical Data: IP address, browser type, device information, and website usage patterns
• Payment Information: Billing details and transaction records for subscription payments (processed securely through third-party payment processors)

4. How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Service Provision: To provide access to our quiz platform, track your learning progress, and deliver personalised learning experiences
• Account Management: To create and manage your user account, process subscriptions, and provide customer support
• Communication: To respond to your enquiries, send important service updates, and provide technical support
• Platform Improvement: To analyse usage patterns, improve our quiz content, and enhance user experience
• Marketing: With your consent, to send you information about new quiz categories, features, and promotional offers
• Legal Compliance: To comply with applicable laws, regulations, and legal requests

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform, process payments, or provide customer support
• Legal Requirements: When required by law, court order, or to protect our legal rights and interests
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets (with appropriate safeguards)
• Consent: With your explicit consent for specific purposes

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Account information and quiz performance data are retained for the duration of your subscription plus three years for customer support purposes. Communication records are kept for two years. Marketing consent records are maintained until you withdraw consent. We may retain certain data longer where required by law or for legitimate business interests.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data and information about how we process it
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your personal data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

11. Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data unlawfully. In Germany, the relevant supervisory authority is the Federal Commissioner for Data Protection and Freedom of Information (BfDI) or your local state data protection authority.